Returns form an essential component of the supply chain processes; unlike the usual downstream movement of goods for sale across the distribution channels, unsold, returned goods move upstream in the supply chain.
Through SRBS Reverse Logistics service, customers can return their unsold, expired inventory, end of life cycle inventory and damaged inventory back to the designated origin.
The SRBS Returns System aims to address the challenges of other systems, providing a unique online platform for submitting return requests to downstream merchants/partners, and returning requests to pre-configured approvers.
Once approved, the nearest SRBS presence point assigned to the pick-up point will initiate a "pick-up" from the applicant and update the pick-up request with the waybill number.
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